Top 10 FAQ: Why do you charge so much for rubber springs?
“WHY DO YOU CHARGE SO MUCH FOR JUST A COUPLE PIECES OF RUBBER?”
During my time spent in customer service, this question came up every so often. The first time I heard it, I thought it meant our product was considered to be too expensive.
But what does ‘too expensive’ mean?
The more I thought about it, the more I realized that the person on the other end of the phone line questioned the value of our product. And you know what? If all I was getting was a “couple pieces of rubber,” I’d probably wonder about the price too.
But part of the value of a product is based on what it does, not just what it is.
Think about it: When you’re shopping for a tool, is it the drill you’re interested in, or the hole you can make with it? If you work in construction, you want a quality product. You don’t quibble about price… you simply want the most reliable drill you can find.
Here’s the thing…
If you’re looking for a helper spring for your vehicle, wouldn’t you gladly pay a reasonable price for a product that works – that actually does what it’s supposed to do – and is guaranteed to go the distance?
It’s years of research and development – design engineering – that make the Aeon® hollow rubber spring so revolutionary… and so valuable!
Oh, and one more thing… if you buy a Timbren SES product and then change your mind, we’ll take it back with a full refund.
Our 2 great warranties – Lifetime Warranty and Customer Satisfaction Guarantee – add even more value to your purchase.