Shipping & Returns
If you can’t find what you need, don’t hesitate to contact our team of experts!
Normal processing time is between 1 – 2 days from placing the order.
Although every effort is made to ship the order within the aforementioned processing time, no guarantees are expressed or implied.
FREE ground shipping is available for orders of value equal to or greater than $99 within Canada and the contiguous USA (lower 48 states).
Our customer service experts would be happy to help you.
We appreciate your purchase of Timbren products. We want you to be happy with your purchase which is why we offer a 100-Day Money Back Guarantee (formerly Customer Satisfaction Guarantee).
Timbren’s 100-Day Money Back Guarantee means that if you are not happy with the product — if it hasn’t lived up to your expectations, or you simply changed your mind — we will take it back after having the opportunity to walk through the issues with you. We will most likely have a solution to common issues.
You may return Timbren products for a refund, a replacement product, or another product of similar value.
Once your shipment has left our facility, we are unable to recall the package or packages. If you choose to refuse the package or packages, upon delivery, you will be responsible for all shipping and return shipping charges.
If you received a damaged, defective, or incorrect product or you are not happy with the product shipped to you, please refer to our Return Policy about the available options for returning your order.
If you have any questions concerning our shipping policy, please contact our customer service team.
To return a product, please contact our customer service team.
Timbren’s team will issue you a Return Materials Authorization (RMA) number. This number will assist us in processing the return quickly and accurately. Timbren customer service may request the following information to issue you an RMA number:
- Proof of purchase
- Photographs of the product (only applies in case of return of damaged, defective, or incorrect product)
After receiving an RMA number, please:
- Place the goods securely in original packaging if possible.
- Write the RMA number visibly and legibly on the outside of the package.
- Return prepaid to one of the following addresses:
Canada and International Customers Only
Timbren Industries Inc.
320 Hopkins Street
Whitby, ON L1N 2B9
US Customers Only
Timbren Industries Inc.
60 Industrial Parkway
Buffalo, New York 14227
You will be responsible for return shipping charges, unless otherwise indicated. If you have any questions concerning your order or return, please contact our customer service team.