Returns Policy

  1. Satisfaction Guarantee
  2. What Next?

Q: Satisfaction Guarantee

We appreciate your purchase of Timbren products. We want you to be happy when you purchase Timbren products. That is why we offer a 90-day Customer Satisfaction Guarantee: Timbren Satisfaction Guarantee means that if you are not happy with the product – if it hasn’t lived up to your expectations, or you simply changed your mind – we will take it back after having the opportunity to walk through the issues with you. We will most likely have a solution to common issues.

You may return Timbren products for a refund, a replacement product, or another product of similar value.

Q: What Next?

To return a product, please contact Timbren customer service at 1-800-263-3113 or sales@timbren.com. Timbren customer service representatives are available between 8AM and 5PM EST Monday through Friday.

Timbren customer service will issue you a Return Materials Authorization (RMA) number. This number will assist us in processing the return quickly and accurately. Timbren customer service may request the following information to issue you an RMA number:

  • Proof of purchase
  • Photographs of the product (only applies in case of return of damaged, defective, or incorrect product)

 After receiving an RMA number, please:

  • Place the goods securely in original packaging if possible.
  • Write the RMA number visibly and legibly on the outside of the package.
  • Return prepaid to one of the following addresses:

 

Canada and International Customers Only

Timbren Industries Inc.

320 Hopkins Street

Whitby, ON L1N 2B9

Canada

           

US Customers Only

Timbren Industries Inc.

60 Industrial Parkway Unit 749

Buffalo, New York 14227

USA

 

You will be responsible for return shipping charges, unless otherwise indicated.

If you have any questions concerning your order or return, please contact us at 1-800-263-3133 or email at sales@timbren.com.