One thing that always brings success – Part 3

In case you hadn’t heard…

Timbren Industries just celebrated their 50th year in business.

Yep.  And you may be wondering…

“What’s the secret for their longevity?”

The ‘secret’ is called Commitment.

Just a few weeks ago, we were looking at Timbren’s commitment to a better product. 

Over the years, their commitment showed leadership in rubber spring technology.

This week, we focus on another one of Timbren’s commitments:

Better Service

As the company grew, Timbren Industries eventually caught the interest of larger distributors.

As could be expected, it became clear that Timbren was ready to play in a much bigger arena.

So, in 1998, Timbren made the financial commitment to become ISO 9001 certified.  And after several months of preparation, Timbren announced its…

Quality Policy.

The Management Team outlined a Quality Policy that includes:

  1. Meeting the needs and expectations of our customers 
  2. Improving the effectiveness of our Quality Management System.

However,  it wasn’t enough that only senior management understood and complied with the new Policy.

All levels of the organization had to adopt it, as well.

As a result, Timbren’s commitment to quality spills over into every department:

  • Research and Development
  • Engineering
  • Production
  • Sales
  • Customer Service

What does this mean for you?

It means that you can expect to receive:

  • Simple products for easy installation
  • Quality components that are free from defects
  • Quality products that are delivered on time.
  • Polite customer service that responds in a timely manner

In other words, you’re going to purchase a product of the highest quality – delivered on time, backed by fast, friendly service.

As a result, this enables Timbren to stand behind its products.

And that’s why every Timbren SES upgrade offers you a Lifetime Warranty and a Satisfaction Guarantee.

Next month:  Commitment to Better Ideas

 

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