Why do You Charge so Much for a Couple Pieces of Rubber?

During my time spent in customer service, this question arose every so often: “Why do you charge so much for a couple pieces of rubber?” But what does ‘too expensive’ mean? The more I thought about it, the more I realized that the person on the other end of the phone line questioned the value of […]

The Truth About “Severe Service” Kits

Let’s be honest. The Customer Service Team at Timbren gets calls from customers all the time who think the load they’re hauling requires a “severe service” kit. Somehow they think ‘more’ is better. The truth about “severe service” is… not everyone needs it! You may ask, “What’s so special about a severe service kit?” Good […]